Examining the impact of service robot communication styles on customer intimacy following service failure

J Park, JW Yoo, Y Cho, H Park - Journal of Retailing and Consumer …, 2023 - Elsevier
With the growing use of robots in the service industry, service failures have increased. This
study applies the Communication Accommodation Theory to examine how robot employees' …
被引用次数：10 相关文章

Examining the impact of service robot communication styles on customer intimacy following service failure

J Park, JW Yoo, Y Cho, H Park - Journal of Retailing and …, 2023 - yonsei.elsevierpure.com
With the growing use of robots in the service industry, service failures have increased. This
study applies the Communication Accommodation Theory to examine how robot employees' …

Examining the impact of service robot communication styles on customer intimacy following service failure

J Park, JW Yoo, Y Cho, H Park - Journal of Retailing and Consumer …, 2023 - ideas.repec.org
With the growing use of robots in the service industry, service failures have increased. This
study applies the Communication Accommodation Theory to examine how robot employees' …

Examining the impact of service robot communication styles on customer intimacy following service failure

J Park, JW Yoo, Y Cho, H Park - Journal of Retailing and …, 2023 - econpapers.repec.org
With the growing use of robots in the service industry, service failures have increased. This
study applies the Communication Accommodation Theory to examine how robot employees' …