E-service quality in libraries: Exploring its features and dimensions

P Hernon, P Calvert - Library & information science research, 2005 - Elsevier
Although the digital environment has played an important role in the transformation of more
library services into e-services, no published survey instrument focuses exclusively on …
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[引用][C] E-service quality in libraries: Exploring its features and dimensions

P HERNON, P CALVERT - Library & information science …, 2005 - pascal-francis.inist.fr
E-service quality in libraries : Exploring its features and dimensions CNRS Inist Pascal-Francis
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E-service quality in libraries: Exploring its features and dimensions

P Hernon, P Calvert - Library and Information Science Research, 2005 - infona.pl
Although the digital environment has played an important role in the transformation of more
library services into e-services, no published survey instrument focuses exclusively on …

[引用][C] E-service quality in libraries: Exploring its features and dimensions

P HERNON, P CALVERT - Library & information science research, 2005 - Elsevier