Robotic service quality–Scale development and validation

C Prentice, M Nguyen - Journal of Retailing and Consumer Services, 2021 - Elsevier
Viewing robots as service agents that provide services to customers for value exchange, the
study developed a scale to measure robotic service quality. The scale underwent several …
被引用次数：47 相关文章

Robotic service quality–Scale development and validation

C Prentice, M Nguyen - Journal of Retailing and Consumer …, 2021 - research.usq.edu.au
Viewing robots as service agents that provide services to customers for value exchange, the
study developed a scale to measure robotic service quality. The scale underwent several …

Robotic service quality –Scale development and validation

C Prentice, M Nguyen - Journal of Retailing and Consumer …, 2021 - econpapers.repec.org
Viewing robots as service agents that provide services to customers for value exchange, the
study developed a scale to measure robotic service quality. The scale underwent several …

Robotic service quality –Scale development and validation

C Prentice, M Nguyen - Journal of Retailing and Consumer Services, 2021 - ideas.repec.org
Viewing robots as service agents that provide services to customers for value exchange, the
study developed a scale to measure robotic service quality. The scale underwent several …

[引用][C] Robotic service quality-scale development and validation

C Prentice, M Nguyen - Journal of Retailing and Consumer …, 2021 - espace.library.uq.edu.au
Viewing robots as service agents that provide services to customers for value exchange, the
study developed a scale to measure robotic service quality. The scale underwent several …