Analisis Tingkat Kepuasan Pelanggan SPBU XYZ Gresik dengan Metode Service Quality (Servqual) dan Importance Performance Analysis (IPA)
ATP Bintoro - G-Tech: Jurnal Teknologi Terapan, 2024 - eprints.umg.ac.id
This research was conducted at XYZ gas station with the aim of 1). Knowing the value of
customer satisfaction and GAP that occurs in each service attribute, 2). Mapping service …
customer satisfaction and GAP that occurs in each service attribute, 2). Mapping service …
Analisis Tingkat Kepuasan Pelanggan SPBU XYZ Gresik dengan Metode Service Quality (Servqual) dan Importance Performance Analysis (IPA)
ATP Bintoro, E Ismiyah… - G-Tech: Jurnal …, 2024 - ejournal.uniramalang.ac.id
This research was conducted at XYZ gas station with the aim of 1). Knowing the value of
customer satisfaction and GAP that occurs in each service attribute, 2). Mapping service …
customer satisfaction and GAP that occurs in each service attribute, 2). Mapping service …