[PDF][PDF] The physical environment and its relevance to customer satisfaction in boutique hotels; Hotel Haven, Helsinki

E Jysmä - 2012 - theseus.fi
Object of this research is physical environment of the boutique hotel named Haven. As there
is lack of the researches concerning physical environment role in the boutique hotels, this …

[PDF][PDF] The physical environment and its relevance to customer satisfac-tion in boutique hotels; Hotel Haven, Helsinki

E Jysmä - 2012 - core.ac.uk
This research has the main purpose to identify the importance and relevance of physical
environment in customer's satisfaction and loyalty in the boutique hotel Haven. Furthermore …