Consumer's acceptance of retail service robots: mediating role of pleasure and arousal
This study explores the influence of consumer emotions, specifically pleasure and arousal,
on the intention to use retail service robots. Through a survey of 323 people using an online …
on the intention to use retail service robots. Through a survey of 323 people using an online …
Consumer's acceptance of retail service robots: mediating role of pleasure and arousal
S Alam, S Abdullah, H Kokash, S Ahmed… - Journal of Decision …, 2024 - irep.ntu.ac.uk
Service robots, driven by cutting-edge technologies have the potential to revolutionize
service delivery and enhance customer experiences leading to service innovation …
service delivery and enhance customer experiences leading to service innovation …