Customer incivility and employee well-being: Testing the moderating effects of meaning, perspective taking and transformational leadership

KA Arnold, MM Walsh - Work & Stress, 2015 - Taylor & Francis
This study investigated factors that influence the relationship between experiencing
customer incivility and the psychological well-being of employees in the service industry (N …
被引用次数：188 相关文章

Customer incivility and employee well-being: Testing the moderating effects of meaning, perspective taking and transformational leadership.

KA Arnold, MM Walsh - Work & Stress, 2015 - psycnet.apa.org
This study investigated factors that influence the relationship between experiencing
customer incivility and the psychological well-being of employees in the service industry (N …
[PDF] meganwalsh.ca

[PDF][PDF] Customer incivility and employee well-being: Testing the moderating effects of meaning, perspective taking and transformational leadership.

K Arnold, M Walsh - meganwalsh.ca
This study investigated factors that influence the relationship between experiencing
customer incivility and the psychological well-being of employees in the service industry (N …

Customer incivility and employee well-being: testing the moderating effects of meaning, perspective taking and transformational leadership.

KA Arnold, MM Walsh - 2015 - cabidigitallibrary.org
This study investigated factors that influence the relationship between experiencing
customer incivility and the psychological well-being of employees in the service industry (N …

Customer incivility and employee well-being: testing the moderating effects of meaning, perspective taking and transformational leadership

KA Arnold, MM Walsh - Work & Stress, 2015 - ingentaconnect.com
This study investigated factors that influence the relationship between experiencing
customer incivility and the psychological well-being of employees in the service industry (N …