Linkage between frontline employee service competence scale and customer perceptions of service quality

YC Wu, CS Tsai, HW Hsiung, KY Chen - Journal of Services …, 2015 - emerald.com
Purpose–The purpose of this paper is to develop an instrument to measure service
competencies and explore the relationship between service competencies and service …
被引用次数：118 相关文章

[引用][C] Linkage between frontline employee service competence scale and customer perceptions of service quality

YC Wu, CS Tsai, HW Hsiung… - The Journal of …, 2015 - Emerald Group Publishing, Limited