Customer injustice and employee performance: Roles of emotional exhaustion, surface acting, and emotional demands–abilities fit

JJ Lavelle, DE Rupp, DN Herda… - Journal of …, 2021 - journals.sagepub.com
This paper develops and tests a process model examining the sequential mediating roles of
emotional exhaustion and surface acting on the relationships between employee …

Customer injustice and employee performance: Roles of emotional exhaustion, surface acting, and emotional demands–Abilities fit.

JJ Lavelle, DE Rupp, DN Herda, A Pandey… - Journal of …, 2021 - psycnet.apa.org
This paper develops and tests a process model examining the sequential mediating roles of
emotional exhaustion and surface acting on the relationships between employee …

Customer Injustice and Employee Performance: Roles of Emotional Exhaustion, Surface Acting, and Emotional Demands–Abilities Fit.

JJ Lavelle, DE Rupp, DN Herda… - Journal of …, 2021 - search.ebscohost.com
This paper develops and tests a process model examining the sequential mediating roles of
emotional exhaustion and surface acting on the relationships between employee …

[PDF][PDF] Customer Injustice and Employee Performance: Roles of Emotional Exhaustion, Surface Acting, and Emotional Demands–Abilities Fit

JJ Lavelle, DE Rupp, DN Herda, A Pandey, JR Lauck - 2019 - researchgate.net
This paper develops and tests a process model examining the sequential mediating roles of
emotional exhaustion and surface acting on the relationships between employee …

Customer injustice and employee performance: Roles of emotional exhaustion, surface acting, and emotional demands–abilities fit

JJ Lavelle, DE Rupp, DN Herda… - Journal of …, 2021 - commons.emich.edu
This paper develops and tests a process model examining the sequential mediating roles of
emotional exhaustion and surface acting on the relationships between employee …

[PDF][PDF] Customer Injustice and Employee Performance: Roles of Emotional Exhaustion, Surface Acting, and Emotional Demands–Abilities Fit

JJ Lavelle, DE Rupp, DN Herda, A Pandey, JR Lauck - 2019 - researchgate.net
This paper develops and tests a process model examining the sequential mediating roles of
emotional exhaustion and surface acting on the relationships between employee …