The loyalty ripple effect: appreciating the full value of customers
DD Gremler, SW Brown - International journal of service industry …, 1999 - emerald.com
The influence of loyal customers can reach far beyond their proximate impact on the
company. This impact is analogous to the ripple caused by a pebble tossed into a still pond …
company. This impact is analogous to the ripple caused by a pebble tossed into a still pond …
[PDF][PDF] The loyalty ripple effect
DD Gremler, SW Brown - gremler.net
The influence of loyal customers can reach far beyond their proximate impact on the
company. This impact is analogous to the ripple caused by a pebble tossed into a still pond …
company. This impact is analogous to the ripple caused by a pebble tossed into a still pond …
[PDF][PDF] The loyalty ripple effect
DD Gremler, SW Brown - scholar.archive.org
The influence of loyal customers can reach far beyond their proximate impact on the
company. This impact is analogous to the ripple caused by a pebble tossed into a still pond …
company. This impact is analogous to the ripple caused by a pebble tossed into a still pond …
The loyalty ripple effect. Appreciating the full value of customers
DG Dwayne, WB Stephen - International Journal of Service Industry …, 1999 - elibrary.ru
The influence of loyal customers can reach far beyond their proximate impact on the
company. This impact is analogous to the ripple caused by a pebble tossed into a still pond …
company. This impact is analogous to the ripple caused by a pebble tossed into a still pond …
[引用][C] The loyalty ripple effect
DD Gremler, SW Brown - International Journal of Service Industry …, 1999 - cir.nii.ac.jp
[PDF][PDF] The loyalty ripple effect
DD Gremler, SW Brown - researchgate.net
The influence of loyal customers can reach far beyond their proximate impact on the
company. This impact is analogous to the ripple caused by a pebble tossed into a still pond …
company. This impact is analogous to the ripple caused by a pebble tossed into a still pond …
[PDF][PDF] The loyalty ripple effect
DD Gremler, SW Brown - academia.edu
The influence of loyal customers can reach far beyond their proximate impact on the
company. This impact is analogous to the ripple caused by a pebble tossed into a still pond …
company. This impact is analogous to the ripple caused by a pebble tossed into a still pond …
[PDF][PDF] The loyalty ripple effect
DD Gremler, SW Brown - roarsolutions.com
The influence of loyal customers can reach far beyond their proximate impact on the
company. This impact is analogous to the ripple caused by a pebble tossed into a still pond …
company. This impact is analogous to the ripple caused by a pebble tossed into a still pond …
The loyalty ripple effect: Appreciating the full value of customers
DD Gremler, SW Brown - International Journal of Service …, 1999 - ingentaconnect.com
The influence of loyal customers can reach far beyond their proximate impact on the
company. This impact is analogous to the ripple caused by a pebble tossed into a still pond …
company. This impact is analogous to the ripple caused by a pebble tossed into a still pond …
[PDF][PDF] The loyalty ripple effect
DD Gremler, SW Brown - gremler.net
The influence of loyal customers can reach far beyond their proximate impact on the
company. This impact is analogous to the ripple caused by a pebble tossed into a still pond …
company. This impact is analogous to the ripple caused by a pebble tossed into a still pond …