Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention

M Song, X Xing, Y Duan, J Cohen, J Mou - Journal of Retailing and …, 2022 - Elsevier
In the digital environment, chatbots as customer service agents assist consumers in decision
making. Based on the computers-are-social-actors paradigm, this study examines the …
被引用次数：166 相关文章

Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention

M Song, X Xing, Y Duan, J Cohen, J Mou - Journal of Retailing and …, 2022 - Elsevier
In the digital environment, chatbots as customer service agents assist consumers in decision
making. Based on the computers-are-social-actors paradigm, this study examines the …

Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention

M Song, X Xing, Y Duan, J Cohen… - Journal of Retailing and …, 2022 - econpapers.repec.org
In the digital environment, chatbots as customer service agents assist consumers in decision
making. Based on the computers-are-social-actors paradigm, this study examines the …

Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention

M Song, X Xing, Y Duan, J Cohen… - Journal of Retailing and …, 2022 - ideas.repec.org
In the digital environment, chatbots as customer service agents assist consumers in decision
making. Based on the computers-are-social-actors paradigm, this study examines the …