Examining patient perceptions of service quality in Turkish hospitals: The SERVPERF model

M Akdere, M Top, S Tekingündüz - Total quality management & …, 2020 - Taylor & Francis
Patient perceptions of service quality have become a critical component in measuring
quality of care and healthcare services. The SERVPERF model of measurement for …
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Examining patient perceptions of service quality in Turkish hospitals: The SERVPERF model

M Akdere, M Top… - TOTAL QUALITY …, 2020 - avesis.hacettepe.edu.tr
Patient perceptions of service quality have become a critical component in measuring
quality of care and healthcare services. The SERVPERF model of measurement for …

Examining patient perceptions of service quality in Turkish hospitals: The SERVPERF model

M Akdere, M Top, S Tekingündüz - Total Quality Management & …, 2020 - ingentaconnect.com
Patient perceptions of service quality have become a critical component in measuring
quality of care and healthcare services. The SERVPERF model of measurement for …
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[PDF][PDF] Examining patient perceptions of service quality in Turkish hospitals: The SERVPERF model

M Akdere, M Top, S Tekingündüz - 2018 - researchgate.net
Patient perceptions of service quality have become a critical component in measuring
quality of care and healthcare services. The SERVPERF model of measurement for …