Generic technology‐based service quality dimensions in banking: Impact on customer satisfaction and loyalty

S Ganguli, SK Roy - International journal of bank marketing, 2011 - emerald.com
The generic service quality dimensions are identified using an exploratory factor analysis
(EFA). Next the reliability and validity of the factors and customer satisfaction and customer …
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Generic technology‐based service quality dimensions in banking

S Ganguli, SK Roy - International Journal of Bank Marketing, 2011 - cir.nii.ac.jp
抄録< jats: sec>< jats: title content-type=" abstract-heading"> Purpose</jats: title>< jats: p>
This paper aims to identify the generic service quality dimensions of technology‐based …

[引用][C] Generic technology-based service quality dimensions in banking: Impact on customer satisfaction and loyalty

S Ganguli, S Roy - International Journal of Bank …, 2011 - research-repository.uwa.edu.au
Generic technology-based service quality dimensions in banking: Impact on customer
satisfaction and loyalty — the UWA Profiles and Research Repository Skip to main navigation …

Generic technology-based service quality dimensions in banking: Impact on customer satisfaction and loyalty

S Ganguli, SK Roy - The International Journal of Bank …, 2011 - ingentaconnect.com
Purpose‐This paper aims to identify the generic service quality dimensions of technology-
based banking and to examine the effect of these dimensions on customer satisfaction and …

Generic technology‐based service quality dimensions in banking: Impact on customer satisfaction and loyalty

S Ganguli, SK Roy - International Journal of Bank Marketing, 2011 - emerald.com
The generic service quality dimensions are identified using an exploratory factor analysis
(EFA). Next the reliability and validity of the factors and customer satisfaction and customer …

[引用][C] Generic technology-based service quality dimensions in banking: Impact on customer satisfaction and loyalty

S Ganguli, SK Roy - International Journal of Bank …, 2011 - pureportal.coventry.ac.uk
Generic technology-based service quality dimensions in banking: Impact on customer
satisfaction and loyalty — Coventry University Skip to main navigation Skip to search Skip to …

[引用][C] Generic technology-based service quality dimensions in banking

S Ganguli, SK Roy - The International Journal of …, 2011 - Emerald Group Publishing, Limited