Cross cultural adaptation and assessing validity and reliability of SERVQUAL questionnaire in hospital service quality.

S Sahand, RI Riazi-Isfahani, A Abadi, M Mohseni - 2014 - cabidigitallibrary.org
Background: This study aimed to translate the SERVQUAL questionnaire adapted for
hospital services by Babakus et al. to Persian language. This questionnaire consists of five …
被引用次数：66 相关文章

Cross cultural adaptation and assessing validity and reliability of SERVQUAL questionnaire in hospital service quality

MA Heidarnia, S Riazi-Isfahani, A Abadi… - Research in …, 2014 - pejouhesh.sbmu.ac.ir
Background: This study aimed to translate the SERVQUAL questionnaire adapted for
hospital services by Babakus et al. to Persian language. This questionnaire consists of five …

Cross cultural adaptation and assessing validity and reliability of SERVQUAL questionnaire in hospital service quality

MA Heidarnia, S Riazi-Isfahani, A Abadi… - Research in …, 2014 - pejouhesh.sbmu.ac.ir
Background: This study aimed to translate the SERVQUAL questionnaire adapted for
hospital services by Babakus et al. to Persian language. This questionnaire consists of five …

Cross cultural adaptation and assessing validity and reliability of SERVQUAL questionnaire in hospital service quality

MA Heidarnia, S Riazi-Isfahani, A Abadi… - Research in …, 2014 - pejouhesh.sbmu.ac.ir
Background: This study aimed to translate the SERVQUAL questionnaire adapted for
hospital services by Babakus et al. to Persian language. This questionnaire consists of five …