The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors

M Borghi, MM Mariani, RP Vega… - Psychology & …, 2023 - Wiley Online Library
Recent research has established a positive relationship between the use of service robots
powered by artificial intelligence in hospitality firms and customer satisfaction online ratings …
被引用次数：8 相关文章

The impact of service robots on customer satisfaction online ratings: the moderating effects of rapport and contextual review factors

M Borghi, MM Mariani, RP Vega… - Psychology & …, 2023 - centaur.reading.ac.uk
Recent research has established a positive relationship between the use of service robots
powered by artificial intelligence in hospitality firms and customer satisfaction online ratings …

The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors

M Borghi, MM Mariani, RP Vega, J Wirtz - PSYCHOLOGY & …, 2023 - cris.unibo.it
Recent research has established a positive relationship between the use of service robots
powered by artificial intelligence in hospitality firms and customer satisfaction online ratings …

The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors

M Borghi, MM Mariani, RP Vega, J Wirtz - Psychology & Marketing, 2023 - infona.pl
Recent research has established a positive relationship between the use of service robots
powered by artificial intelligence in hospitality firms and customer satisfaction online ratings …
[PDF] nus.edu.sg

[PDF][PDF] The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors

M Borghi, MM Mariani, RP Vega, J Wirtz - 2023 - scholarbank.nus.edu.sg
Recent research has established a positive relationship between the use of service robots
powered by artificial intelligence in hospitality firms and customer satisfaction online ratings …
[PDF] academia.edu

[PDF][PDF] The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors

M Borghi, MM Mariani, RP Vega, J Wirtz - 2023 - academia.edu
Recent research has established a positive relationship between the use of service robots
powered by artificial intelligence in hospitality firms and customer satisfaction online ratings …

The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors.

M Borghi, MM Mariani, RP Vega, J Wirtz - Psychology & Marketing, 2023 - psycnet.apa.org
Recent research has established a positive relationship between the use of service robots
powered by artificial intelligence in hospitality firms and customer satisfaction online ratings …
[PDF] researchgate.net

[PDF][PDF] The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors

M Borghi, MM Mariani, RP Vega, J Wirtz - 2023 - researchgate.net
Recent research has established a positive relationship between the use of service robots
powered by artificial intelligence in hospitality firms and customer satisfaction online ratings …

The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors

M Borghi, MM Mariani, RP Vega, J Wirtz - 2023 - scholarbank.nus.edu.sg
Recent research has established a positive relationship between the use of service robots
powered by artificial intelligence in hospitality firms and customer satisfaction online ratings …

The impact of service robots on customer satisfaction online ratings: the moderating effects of rapport and contextual review factors

M Borghi, M Mariani, R Perez Vega… - Psychology & …, 2023 - centaur.reading.ac.uk
Recent research has established a positive relationship between the use of service robots
powered by artificial intelligence in hospitality firms and customer satisfaction online ratings …