Chapter 12 emotion regulation strategies among customer service employees: A motivational approach

M Cossette, U Hess - Experiencing and managing emotions in the …, 2012 - emerald.com
In this study, we proposed and tested a motivational framework of emotional labor. This
model incorporates positive and negative affect, motivation to express positive emotions …
被引用次数：40 相关文章
[PDF] ursulakhess.com

[PDF][PDF] Research on Emotion in Organizations

M Cossette, U Hess - 2012 - ursulakhess.com
In this study, we proposed and tested a motivational framework of emotional labor. This
model incorporates positive and negative affect, motivation to express positive emotions …
[PDF] academia.edu

[PDF][PDF] Research on Emotion in Organizations

M Cossette, U Hess - 2012 - academia.edu
In this study, we proposed and tested a motivational framework of emotional labor. This
model incorporates positive and negative affect, motivation to express positive emotions …

EMOTION REGULATION STRATEGIES AMONG CUSTOMER SERVICE EMPLOYEES: A MOTIVATIONAL APPROACH

M Cossette, U Hess - … and Managing Emotions in the Workplace, 2012 - books.google.com
In this study, we proposed and tested a motivational framework of emotional labor. This
model incorporates positive and negative affect, motivation to express positive emotions …
[PDF] ursulakhess.com

[PDF][PDF] Research on Emotion in Organizations

M Cossette, U Hess - 2012 - ursulakhess.com
In this study, we proposed and tested a motivational framework of emotional labor. This
model incorporates positive and negative affect, motivation to express positive emotions …

EMOTION REGULATION STRATEGIES AMONG CUSTOMER SERVICE EMPLOYEES: A MOTIVATIONAL APPROACH

M Cossette, U Hess - … and Managing Emotions in the Workplace, 2012 - books.google.com
In this study, we proposed and tested a motivational framework of emotional labor. This
model incorporates positive and negative affect, motivation to express positive emotions …