Getting smart: Learning from technology-empowered frontline interactions

D Marinova, K de Ruyter, MH Huang… - Journal of Service …, 2017 - journals.sagepub.com
Smart technologies are rapidly transforming frontline employee-customer interactions.
However, little academic research has tackled urgent, relevant questions regarding such …
被引用次数：412 相关文章

Getting Smart.

D Marinova, K de Ruyter, MH Huang… - Journal of Service …, 2017 - search.ebscohost.com
Smart technologies are rapidly transforming frontline employee-customer interactions.
However, little academic research has tackled urgent, relevant questions regarding such …

Getting Smart: Learning From Technology-Empowered Frontline Interactions

D Marinova, K de Ruyter, M Huang… - Journal of Service …, 2017 - openaccess.city.ac.uk
Smart technologies are rapidly transforming frontline employee-customer interactions.
However, little academic research has tackled urgent, relevant questions regarding such …

Getting Smart: Learning From Technology-Empowered Frontline Interactions

D Marinova, K de Ruyter, M Huang… - … OF SOCIAL SERVICE …, 2017 - kclpure.kcl.ac.uk
Smart technologies are rapidly transforming frontline employee-customer interactions.
However, little academic research has tackled urgent, relevant questions regarding such …
[PDF] core.ac.uk

[PDF][PDF] GETTING SMART: LEARNING FROM TECHNOLOGY-EMPOWERED FRONTLINE INTERACTIONS

D Marinova, K de Ruyter, MH Huang, M Meuter… - core.ac.uk
Smart technologies are rapidly transforming frontline employee–customer interactions.
However, little academic research has tackled urgent, relevant questions regarding such …
[PDF] city.ac.uk

[PDF][PDF] Getting Smart: Learning From Technology-Empowered Frontline Interactions

D Marinova, K de Ruyter, M Huang… - Journal of Service …, 2017 - openaccess.city.ac.uk
Smart technologies are rapidly transforming frontline employee–customer interactions.
However, little academic research has tackled urgent, relevant questions regarding such …