Examining the effects of electronic service quality on online banking customer satisfaction: Evidence from Zambia

B Mwiya, M Katai, J Bwalya, M Kayekesi… - Cogent Business & …, 2022 - Taylor & Francis
While several studies examine the influence of service quality on customer satisfaction in
physical retail banking offices, there is a shortage of studies on service quality in the digital …
被引用次数：26 相关文章

Examining the effects of electronic service quality on online banking customer satisfaction: Evidence from Zambia

B Mwiya, M Katai, J Bwalya… - Cogent Business & …, 2022 - econpapers.repec.org
While several studies examine the influence of service quality on customer satisfaction in
physical retail banking offices, there is a shortage of studies on service quality in the digital …

Examining the effects of electronic service quality on online banking customer satisfaction: Evidence from Zambia

B Mwiya, M Katai, J Bwalya, M Kayekesi… - Cogent Business & …, 2022 - ideas.repec.org
While several studies examine the influence of service quality on customer satisfaction in
physical retail banking offices, there is a shortage of studies on service quality in the digital …

Examining the effects of electronic service quality on online banking customer satisfaction: Evidence from Zambia

B Mwiya, M Katai, J Bwalya, M Kayekesi… - Cogent Business & …, 2022 - econstor.eu
While several studies examine the influence of service quality on customer satisfaction in
physical retail banking offices, there is a shortage of studies on service quality in the digital …

Examining the effects of electronic service quality on online banking customer satisfaction: Evidence from Zambia

B Mwiya, M Katai, J Bwalya, M Kayekesi… - Cogent Business & …, 2022 - search.proquest.com
While several studies examine the influence of service quality on customer satisfaction in
physical retail banking offices, there is a shortage of studies on service quality in the digital …
[PDF] researchgate.net

[PDF][PDF] Examining the effects of electronic service quality on online banking customer satisfaction: Evidence from Zambia

B Mwiya, M Katai, J Bwalya, M Kayekesi, S Kaonga… - 2022 - researchgate.net
While several studies examine the influence of service quality on customer satisfaction in
physical retail banking offices, there is a shortage of studies on service quality in the digital …
[PDF] academia.edu

[PDF][PDF] Examining the effects of electronic service quality on online banking customer satisfaction: Evidence from Zambia

B Mwiya, M Katai, J Bwalya, M Kayekesi, S Kaonga… - 2022 - academia.edu
While several studies examine the influence of service quality on customer satisfaction in
physical retail banking offices, there is a shortage of studies on service quality in the digital …
[PDF] researchgate.net

[PDF][PDF] Examining the effects of electronic service quality on online banking customer satisfaction: Evidence from Zambia

B Mwiya, M Katai, J Bwalya, M Kayekesi, S Kaonga… - 2022 - researchgate.net
While several studies examine the influence of service quality on customer satisfaction in
physical retail banking offices, there is a shortage of studies on service quality in the digital …
[PDF] academia.edu

[PDF][PDF] Examining the effects of electronic service quality on online banking customer satisfaction: Evidence from Zambia

B Mwiya, M Katai, J Bwalya, M Kayekesi, S Kaonga… - 2022 - academia.edu
While several studies examine the influence of service quality on customer satisfaction in
physical retail banking offices, there is a shortage of studies on service quality in the digital …