Customer delight and work engagement

DC Barnes, JE Collier, S Robinson - Journal of Services Marketing, 2014 - emerald.com
Purpose The purpose of the current research is to evaluate how customer contact level and
customer service-based role conflict influence the relationship between customer emotions …
被引用次数：93 相关文章

Customer delight and work engagement

DC Barnes, JE Collier… - Journal of Services …, 2014 - ingentaconnect.com
Purpose‐The purpose of the current research is to evaluate how customer contact level and
customer service-based role conflict influence the relationship between customer emotions …

Customer delight and work engagement

D C. Barnes, J E. Collier, S Robinson - Journal of Services Marketing, 2014 - emerald.com
Purpose–The purpose of the current research is to evaluate how customer contact level and
customer service-based role conflict influence the relationship between customer emotions …

Customer delight and work engagement

DC Barnes, JE Collier, S Robinson - Journal of Services Marketing, 2014 - cir.nii.ac.jp
抄録< jats: sec>< jats: title content-type=" abstract-heading"> Purpose</jats: title>< jats: p>–
The purpose of the current research is to evaluate how customer contact level and customer …
[PDF] researchgate.net

[PDF][PDF] Customer delight and work engagement

DC Barnes, JE Collier, S Robinson - Journal of Services …, 2014 - researchgate.net
Purpose–The purpose of the current research is to evaluate how customer contact level and
customer service-based role conflict influence the relationship between customer emotions …
[PDF] researchgate.net

[PDF][PDF] Customer delight and work engagement

DCBJE Collier, S Robinson - Marketing - researchgate.net
Purpose–The purpose of the current research is to evaluate how customer contact level and
customer service-based role conflict influence the relationship between customer emotions …

[引用][C] Customer delight and work engagement

DC Barnes, JE Collier… - The Journal of …, 2014 - Emerald Group Publishing, Limited