Service quality, customer satisfaction and loyalty: An empirical analysis of banking sector in Pakistan

M Zafar, S Zafar, A Asif, AI Hunjra… - … and business review, 2012 - papers.ssrn.com
The basic aim of this study is to explore most common constructs for quality of banking
services, which influence customer satisfaction and examine the impact of customer …
被引用次数：136 相关文章

Service Quality, Customer Satisfaction and Loyalty: An Empirical Analysis of Banking Sector in Pakistan

M Zafar, A Asif, AI Hunjra, HM Ahmad - … Management and Business …, 2012 - ideas.repec.org
The basic aim of this study is to explore most common constructs for quality of banking
services, which influence customer satisfaction and examine the impact of customer …

Service quality, customer satisfaction and loyalty: an empirical analysis of banking sector in Pakistan

M Zafar, S Zafar, A Asif, AI Hunjra, HM Ahmad - 2011 - mpra.ub.uni-muenchen.de
The basic aim of this study is to explore most common constructs for quality of banking
services, which influence customer satisfaction and examine the impact of customer …

Service Quality, Customer Satisfaction and Loyalty: An Empirical Analysis of Banking Sector in Pakistan

M Zafar, A Asif, AI Hunjra… - … and Business Review, 2012 - ojs.amhinternational.com
The basic aim of this study is to explore most common constructs for quality of banking
services, which influence customer satisfaction and examine the impact of customer …
[PDF] researchgate.net

[PDF][PDF] Service Quality, Customer Satisfaction and Loyalty: An Empirical Analysis of Banking Sector in Pakistan

M Zafar, S Zafar, A Asif, AI Hunjra, HM Ahmad - researchgate.net
The basic aim of this study is to explore most common constructs for quality of banking
services, which influence customer satisfaction and examine the impact of customer …
[PDF] core.ac.uk

[PDF][PDF] Service Quality, Customer Satisfaction and Loyalty: An Empirical Analysis of Banking Sector in Pakistan

M Zafar, S Zafar, A Asif, AI Hunjra, HM Ahmad - core.ac.uk
The basic aim of this study is to explore most common constructs for quality of banking
services, which influence customer satisfaction and examine the impact of customer …

Service Quality, Customer Satisfaction and Loyalty: An Empirical Analysis of Banking Sector in Pakistan

M Zafar, A Asif, AI Hunjra… - … and Business Review, 2012 - econpapers.repec.org
The basic aim of this study is to explore most common constructs for quality of banking
services, which influence customer satisfaction and examine the impact of customer …
[PDF] uni-muenchen.de

[PDF][PDF] Service quality, customer satisfaction and loyalty: an empirical analysis of banking sector in Pakistan

M Zafar, S Zafar, A Asif, AI Hunjra, HM Ahmad - mpra.ub.uni-muenchen.de
The basic aim of this study is to explore most common constructs for quality of banking
services, which influence customer satisfaction and examine the impact of customer …

Service quality, customer satisfaction and loyalty: an empirical analysis of banking sector in Pakistan

M Zafar, S Zafar, A Asif, AI Hunjra, HM Ahmad - 2011 - ideas.repec.org
The basic aim of this study is to explore most common constructs for quality of banking
services, which influence customer satisfaction and examine the impact of customer …

Service quality, customer satisfaction and loyalty: an empirical analysis of banking sector in Pakistan

M Zafar, S Zafar, A Asif, AI Hunjra, HM Ahmad - 2011 - econpapers.repec.org
The basic aim of this study is to explore most common constructs for quality of banking
services, which influence customer satisfaction and examine the impact of customer …