Opportunistic customer complaining: Causes, consequences, and managerial alternatives

MA Baker, VP Magnini, RR Perdue - International Journal of Hospitality …, 2012 - Elsevier
Should a hospitality firm yield to a customer complaint that is suspected [or even known] to
be opportunistic? While the answer to this question varies based upon numerous factors …
被引用次数：71 相关文章

Opportunistic customer complaining: causes, consequences, and managerial alternatives.

MA Baker, VP Magnini, RR Perdue - 2011 - cabidigitallibrary.org
Should a hospitality firm yield to a customer complaint that is suspected [or even known] to
be opportunistic? While the answer to this question varies based upon numerous factors …

Opportunistic customer complaining: Causes, consequences, and managerial alternatives

MA Baker, VP Magnini, RR Perdue - International Journal of Hospitality …, 2012 - infona.pl
Should a hospitality firm yield to a customer complaint that is suspected [or even known] to
be opportunistic? While the answer to this question varies based upon numerous factors …