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[HTML][HTML] The role of service providers' resilience in buffering the negative impact of customer incivility on service recovery performance

V Sommovigo, I Setti, P Argentero - Sustainability, 2019 - mdpi.com
In the service sector, customer-related social stressors may weaken employees' well-being,
impairing job-related outcomes. Drawing on the Conservation of Resources theory and on …
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The role of service providers' resilience in buffering the negative impact of customer incivility on service recovery performance

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In the service sector, customer-related social stressors may weaken employees' well-being,
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The role of service providers' resilience in buffering the negative impact of customer incivility on service recovery performance

V Sommovigo, I Setti, P Argentero - 2019 - researchrepository.ul.ie
In the service sector, customer-related social stressors may weaken employees' well-being,
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[PDF] semanticscholar.org

[PDF][PDF] The Role of Service Providers' Resilience in Buffering the Negative Impact of Customer Incivility on Service Recovery Performance

V Sommovigo, I Setti, P Argentero - pdfs.semanticscholar.org
In the service sector, customer-related social stressors may weaken employees' well-being,
impairing job-related outcomes. Drawing on the Conservation of Resources theory and on …

The Role of Service Providers' Resilience in Buffering the Negative Impact of Customer Incivility on Service Recovery Performance

V Sommovigo, I Setti, P Argentero - Sustainability, 2019 - search.proquest.com
In the service sector, customer-related social stressors may weaken employees' well-being,
impairing job-related outcomes. Drawing on the Conservation of Resources theory and on …

The Role of Service Providers' Resilience in Buffering the Negative Impact of Customer Incivility on Service Recovery Performance

V Sommovigo, I Setti, P Argentero - 2019 - agris.fao.org
In the service sector, customer-related social stressors may weaken employees’ well-
being, impairing job-related outcomes. Drawing on the Conservation of Resources theory …
[PDF] academia.edu

[PDF][PDF] The Role of Service Providers' Resilience in Buffering the Negative Impact of Customer Incivility on Service Recovery Performance

V Sommovigo, I Setti, P Argentero - academia.edu
In the service sector, customer-related social stressors may weaken employees' well-being,
impairing job-related outcomes. Drawing on the Conservation of Resources theory and on …

[引用][C] The role of service providers' resilience in buffering the negative impact of customer incivility on service recovery performance

V Sommovigo, I Setti, P Argentero - SUSTAINABILITY, 2019 - iris.unipv.it
The role of service providers’ resilience in buffering the negative impact of customer incivility on
service recovery performance IRIS IRIS Home Sfoglia Macrotipologie & tipologie Autore Titolo …