Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots

N Mozafari, M Schwede… - User Reactions to …, 2022 - papers.ssrn.com
Abstract Service robots are changing the nature of service delivery in the digital economy.
However, frequently occurring service failures represent a great challenge to achieve …
被引用次数：15 相关文章
[PDF] uni-goettingen.de

[PDF][PDF] Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots

N Mozafari, M Schwede, M Hammerschmidt… - uni-goettingen.de
Abstract Service robots are changing the nature of service delivery in the digital economy.
However, frequently occurring service failures represent a great challenge to achieve …

Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots

N Mozafari, M Schwede, M Hammerschmidt… - 2022 - scholarspace.manoa.hawaii.edu
Abstract Service robots are changing the nature of service delivery in the digital economy.
However, frequently occurring service failures represent a great challenge to achieve …
[PDF] researchgate.net

[PDF][PDF] Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots

N Mozafari, M Schwede, M Hammerschmidt… - researchgate.net
Abstract Service robots are changing the nature of service delivery in the digital economy.
However, frequently occurring service failures represent a great challenge to achieve …

Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots

N Mozafari, M Schwede, M Hammerschmidt… - 2022 - aisel.aisnet.org
Abstract Service robots are changing the nature of service delivery in the digital economy.
However, frequently occurring service failures represent a great challenge to achieve …
[PDF] archive.org

[PDF][PDF] Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots

N Mozafari, M Schwede, M Hammerschmidt… - scholar.archive.org
Abstract Service robots are changing the nature of service delivery in the digital economy.
However, frequently occurring service failures represent a great challenge to achieve …
[PDF] academia.edu

[PDF][PDF] Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots

N Mozafari, M Schwede, M Hammerschmidt… - academia.edu
Abstract Service robots are changing the nature of service delivery in the digital economy.
However, frequently occurring service failures represent a great challenge to achieve …
[PDF] researchgate.net

[PDF][PDF] Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots

N Mozafari, M Schwede, M Hammerschmidt… - researchgate.net
Abstract Service robots are changing the nature of service delivery in the digital economy.
However, frequently occurring service failures represent a great challenge to achieve …
[PDF] hawaii.edu

[PDF][PDF] Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots

N Mozafari, M Schwede, M Hammerschmidt… - scholarspace.manoa.hawaii.edu
Abstract Service robots are changing the nature of service delivery in the digital economy.
However, frequently occurring service failures represent a great challenge to achieve …