Interrogating SERVQUAL: a critical assessment of service quality measurement in a high street retail bank
K Newman - International journal of bank marketing, 2001 - emerald.com
This paper presents a case study of a pioneering nationwide implementation of SERVQUAL
by a major UK high street bank between 1993 and 1997 at an annual cost of one million …
by a major UK high street bank between 1993 and 1997 at an annual cost of one million …
Interrogating SERVQUAL: a critical assessment of service quality measurement in a high street retail bank
N Karin - The International Journal of Bank Marketing, 2001 - elibrary.ru
This paper presents a case study of a pioneering nationwide implementation of SERVQUAL
by a major UK high street bank between 1993 and 1997 at an annual cost of one million …
by a major UK high street bank between 1993 and 1997 at an annual cost of one million …
[引用][C] INTERROGATING SERVQUAL: A CRITICAL ASSESSMENT OF SERVICE QUALITY MEASUREMENT IN A HIGH STREET RETAIL BANK
K NEWMAN - 2001 - sid.ir
Interrogating SERVQUAL: a critical assessment of service quality measurement in a high street retail bank
K Newman - The International Journal of Bank Marketing, 2001 - ingentaconnect.com
This paper presents a case study of a pioneering nationwide implementation of SERVQUAL
by a major UK high street bank between 1993 and 1997 at an annual cost of one million …
by a major UK high street bank between 1993 and 1997 at an annual cost of one million …
[引用][C] INTERROGATING SERVQUAL: A CRITICAL ASSESSMENT OF SERVICE QUALITY MEASUREMENT IN A HIGH STREET RETAIL BANK
K NEWMAN - 2001 - sid.ir