A research to increase users' satisfaction and loyalty based on the customer satisfaction index: A case study on the National Taichung Institute of Technology's library
TS Chen, RC Chen, TY Chang - International Conference on Asian Digital …, 2004 - Springer
A good library can make significant contributions to library users. These users are likely to
return to the library again and again where service is excellent and materials are accessible …
return to the library again and again where service is excellent and materials are accessible …
[引用][C] A research to increase users' Satisfaction and loyalty based on the Customer Satisfaction Index: A case study on the National Taichung Institute of Technology's …
TS CHEN, RC CHEN… - Lecture notes in computer …, 2004 - pascal-francis.inist.fr
A research to increase users' Satisfaction and loyalty based on the Customer Satisfaction
Index: A case study on the National Taichung Institute of Technology's Library CNRS Inist …
Index: A case study on the National Taichung Institute of Technology's Library CNRS Inist …
A research to increase users' satisfaction and loyalty based on the customer satisfaction index: a case study on the national taichung institute of technology's library
TS Chen, RC Chen, TY Chang - … of the 7th international Conference on …, 2004 - dl.acm.org
A good library can make significant contributions to library users. These users are likely to
return to the library again and again where service is excellent and materials are accessible …
return to the library again and again where service is excellent and materials are accessible …
A Research to Increase Users' Satisfaction and Loyalty Based on the Customer Satisfaction Index: A Case Study on the National Taichung Institute of Technology's …
TS Chen, RC Chen, TY Chang - Digital Libraries: International …, 2004 - Springer
A good library can make significant contributions to library users. These users are likely to
return to the library again and again where service is excellent and materials are accessible …
return to the library again and again where service is excellent and materials are accessible …