Digital customer service and customer-to-customer interactions: investigating the effect of online incivility on customer perceived service climate
TJ Bacile - Journal of Service Management, 2020 - emerald.com
Purpose The domain of digital service not only includes digital service products made
available for purchase but also the provision of digital customer service, such as customers …
available for purchase but also the provision of digital customer service, such as customers …
Digital customer service and customer-to-customer interactions: investigating the effect of online incivility on customer perceived service climate
TJ Bacile - Journal of Service Management, 2020 - ingentaconnect.com
PurposeThe domain of digital service not only includes digital service products made
available for purchase but also the provision of digital customer service, such as customers …
available for purchase but also the provision of digital customer service, such as customers …