Antecedents and consequences of chatbot initial trust

RB Mostafa, T Kasamani - European journal of marketing, 2022 - emerald.com
Purpose Artificial intelligence chatbots are shifting the nature of online services by
revolutionizing the interactions of service providers with consumers. Thus, this study aims to …
被引用次数：113 相关文章

[引用][C] Antecedents and consequences of chatbot initial trust

RB Mostafa, T Kasamani - European Journal of Marketing, 2022 - ingentaconnect.com
Purpose Artificial intelligence chatbots are shifting the nature of online services by
revolutionizing the interactions of service providers with consumers. Thus, this study aims to …