Employee emotional competence: construct conceptualization and validation of a customer-based measure

C Delcourt, DD Gremler, ACR van Riel… - Journal of Service …, 2016 - journals.sagepub.com
Customers often experience intense emotions during service encounters. Their perceptions
of how well contact employees demonstrate emotional competence in emotionally charged …
被引用次数：136 相关文章
[PDF] gremler.net

[PDF][PDF] Employee Emotional Competence: Construct Conceptualization and Validation of a Customer-Based Measure

C Delcourt, DD Gremler, ACR van Riel… - Journal of Service …, 2015 - gremler.net
Customers often experience intense emotions during service encounters. Their perceptions
of how well contact employees demonstrate emotional competence in emotionally charged …
[PDF] gremler.net

[PDF][PDF] Employee Emotional Competence: Construct Conceptualization and Validation of a Customer-Based Measure

C Delcourt, DD Gremler, ACR van Riel… - Journal of Service …, 2015 - ww.gremler.net
Customers often experience intense emotions during service encounters. Their perceptions
of how well contact employees demonstrate emotional competence in emotionally charged …
[PDF] researchgate.net

[PDF][PDF] Employee Emotional Competence: Construct Conceptualization and Validation of a Customer-Based Measure

C Delcourt, DD Gremler, ACR van Riel… - Journal of Service …, 2016 - researchgate.net
Customers often experience intense emotions during service encounters. Their perceptions
of how well contact employees demonstrate emotional competence in emotionally charged …

Employee Emotional Competence: Construct Conceptualization and Validation of a Customer-Based Measure

C Delcourt, D Gremler, A van Riel… - Journal of Service …, 2016 - orbi.uliege.be
Customers often experience intense emotions during service encounters. Their perceptions
of how well contact employees demonstrate emotional competence in emotionally charged …

Employee Emotional Competence: Construct Conceptualization and Validation of a Customer-Based Measure.

C Delcourt, DD Gremler, ACR van Riel… - Journal of Service …, 2016 - search.ebscohost.com
Customers often experience intense emotions during service encounters. Their perceptions
of how well contact employees demonstrate emotional competence in emotionally charged …

[引用][C] Employee emotional competence: Construct conceptualization and validation of a customer-based measure

CC Delcourt, D Gremler, ACR van Riel… - 2016 - repository.ubn.ru.nl
Customers often experience intense emotions during service encounters. Their perceptions
of how well contact employees demonstrate emotional competence in emotionally charged …
[PDF] gremler.net

[PDF][PDF] Employee Emotional Competence: Construct Conceptualization and Validation of a Customer-Based Measure

C Delcourt, DD Gremler, ACR van Riel… - Journal of Service …, 2016 - ww.gremler.net
Customers often experience intense emotions during service encounters. Their perceptions
of how well contact employees demonstrate emotional competence in emotionally charged …

[引用][C] Employee Emotional Competence: Construct Conceptualization and Validation of a Customer-Based Measure

C Delcourt - Research Seminar in Marketing, 2013 - orbi.uliege.be
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[PDF] gremler.net

[PDF][PDF] Employee Emotional Competence: Construct Conceptualization and Validation of a Customer-Based Measure

C Delcourt, DD Gremler, ACR van Riel… - Journal of Service …, 2016 - gremler.net
Customers often experience intense emotions during service encounters. Their perceptions
of how well contact employees demonstrate emotional competence in emotionally charged …