Determinants of customer-perceived service quality in fast-food restaurants and their relationship to customer satisfaction and behavioral intentions

G Qin, VR Prybutok - Quality Management Journal, 2008 - Taylor & Francis
The intent of this research is to develop a model and the associated metrics that measure
service quality in fast-food restaurants (FFRs). As part of this process the authors modified …
被引用次数：387 相关文章

[引用][C] Determinants of customer-perceived service quality in fast-food restaurants and their relationship to customer satisfaction and behavioral intentions

H Qin, VR Prybutok - Quality control and applied statistics, 2008 - dialnet.unirioja.es

Determinants of Customer-Perceived Service Quality in Fast-Food Restaurants and Their Relationship to Customer Satisfaction and Behavioral Intentions

H Qin, VR Prybutok - The Quality Management Journal, 2008 - search.proquest.com
The intent of this research is to develop a model and the associated metrics that measure
service quality in fast-food restaurants (FFRs). As part of this process the authors modified …