[PDF][PDF] A literature review on factors affecting service quality in restaurants

K Shah, M Brahmbhatt - academia.edu
The major objective of any service is to meet need of the customers. Due to unique
characteristics of services, measurement of service quality becomes very subjective. But …

[PDF][PDF] A LITERATURE REVIEW ON FACTORS AFFECTING SERVICE QUALITY IN RESTAURANTS

K Shah, M Brahmbhatt - academia.edu
The major objective of any service is to meet need of the customers. Due to unique
characteristics of services, measurement of service quality becomes very subjective. But …