How sincere is an apology? Recovery satisfaction in a robot service failure context

Y Hu, H Min, N Su - Journal of Hospitality & Tourism …, 2021 - journals.sagepub.com
This study examined the effects of service recovery entities (ie, robot-generated text, robot-
generated voice, and human service employee) on recovery satisfaction through the …
被引用次数：61 相关文章

How sincere is an apology? Recovery satisfaction in a robot service failure context.

Y Hu, H Min, N Su - 2021 - cabidigitallibrary.org
This study examined the effects of service recovery entities (ie, robot-generated text, robot-
generated voice, and human service employee) on recovery satisfaction through the …