Are you a trend setter or a straggler? Social drivers and customer shift toward co-creating value with self-service technologies

BS Galdolage - International Journal of Emerging Markets, 2022 - emerald.com
Purpose Future service interactions are anticipated to use humanoid robots in a society that
is shifting to a digitalized era. Currently, it is evident that many businesses are replacing …

[PDF][PDF] Are you a trend setter or a straggler? Social drivers and customer shift toward co-creating value with self-service technologies

BS Galdolage - researchgate.net
Purpose–Future service interactions are anticipated to use humanoid robots in a society that
is shifting to a digitalized era. Currently, it is evident that many businesses are replacing …

[PDF][PDF] Are you a trend setter or a straggler? Social drivers and customer shift toward co-creating value with self-service technologies

BS Galdolage - academia.edu
Purpose–Future service interactions are anticipated to use humanoid robots in a society that
is shifting to a digitalized era. Currently, it is evident that many businesses are replacing …