The impact of service principal (service robot vs. human staff) on service quality: The mediating role of service principal attribute

S Zhang, Z Hu, X Li, A Ren - Journal of Hospitality and Tourism …, 2022 - Elsevier
In the context of the wide application of service robots, customers will question whether
service robots or human staff provide higher service quality. Grounded in means-ends chain …
被引用次数：24 相关文章

The impact of service principal (service robot vs. human staff) on service quality: the mediating role of service principal attribute.

S Zhang, Z Hu, X Li, A Ren - 2022 - cabidigitallibrary.org
In the context of the wide application of service robots, customers will question whether
service robots or human staff provide higher service quality. Grounded in means-ends chain …