Using self-organizing maps to model turnover of sales agents in a call center
This paper proposes an approach for modeling employee turnover in a call center using the
versatility of supervised self-organizing maps. Two main distinct problems exist for the …
versatility of supervised self-organizing maps. Two main distinct problems exist for the …
Using self-organizing maps to model turnover of sales agents in a call center
MA Valle, GA Ruz, VH Masas - Applied Soft Computing, 2017 - dl.acm.org
Graphical abstractDisplay Omitted HighlightsWe predict employee turnover using
supervised self-organizing maps (SSOM). We used a combination of performance and …
supervised self-organizing maps (SSOM). We used a combination of performance and …