When customers lash out: the effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions.
DE Rupp, S Spencer - Journal of applied psychology, 2006 - psycnet.apa.org
Using affective events theory to integrate multifoci justice and emotional labor (EL), this lab
study examined the effects of customer interactional justice on EL perceived by both the self …
study examined the effects of customer interactional justice on EL perceived by both the self …
When customers lash out: the effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions.
DE Rupp, S Spencer - The Journal of Applied Psychology, 2006 - europepmc.org
Using affective events theory to integrate multifoci justice and emotional labor (EL), this lab
study examined the effects of customer interactional justice on EL perceived by both the self …
study examined the effects of customer interactional justice on EL perceived by both the self …
When customers lash out: The effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions.
DE Rupp, S Spencer - Journal of Applied Psychology, 2006 - search.pdh.ebscohost.com
Using affective events theory to integrate multifoci justice and emotional labor (EL), this lab
study examined the effects of customer interactional justice on EL perceived by both the self …
study examined the effects of customer interactional justice on EL perceived by both the self …
[引用][C] When customers lash out: The effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions
DE RUPP, S SPENCER - Journal of applied psychology, 2006 - pascal-francis.inist.fr
When customers lash out : The effects of customer interactional injustice on emotional labor
and the mediating role of discrete emotions CNRS Inist Pascal-Francis CNRS Pascal and …
and the mediating role of discrete emotions CNRS Inist Pascal-Francis CNRS Pascal and …
When Customers Lash Out: The Effects of Customer Interactional Injustice on Emotional Labor and the Mediating Role of Discrete Emotions
DE Rupp, S Spencer - Journal of Applied Psychology, 2006 - search.proquest.com
Using affective events theory to integrate multifoci justice and emotional labor (EL), this lab
study examined the effects of customer interactional justice on EL perceived by both the self …
study examined the effects of customer interactional justice on EL perceived by both the self …
When customers lash out: the effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions
DE Rupp, S Spencer - The Journal of applied psychology, 2006 - pubmed.ncbi.nlm.nih.gov
Using affective events theory to integrate multifoci justice and emotional labor (EL), this lab
study examined the effects of customer interactional justice on EL perceived by both the self …
study examined the effects of customer interactional justice on EL perceived by both the self …
[引用][C] When customers lash out: The effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions.
DE Rupp, S Spencer - Journal of Applied Psychology, 2006 - cir.nii.ac.jp
When customers lash out: The effects of customer interactional injustice on emotional labor
and the mediating role of discrete emotions. | CiNii Research CiNii 国立情報学研究所 学術情報 …
and the mediating role of discrete emotions. | CiNii Research CiNii 国立情報学研究所 学術情報 …
When customers lash out: The effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions.
DE Rupp, S Spencer - Journal of Applied Psychology, 2006 - psycnet.apa.org
Using affective events theory to integrate multifoci justice and emotional labor (EL), this lab
study examined the effects of customer interactional justice on EL perceived by both the self …
study examined the effects of customer interactional justice on EL perceived by both the self …