Is insomnia detrimental to proactive service performance and customer-directed helping? Mediation of employee resilience and moderation of job crafting

WM Hur, Y Shin, J Chung - Journal of Retailing and Consumer Services, 2024 - Elsevier
Despite the increasing severity of stressors in the service sector, little research has explored
the impact of insomnia among frontline service employees (FSEs) on their service behavior …

Is insomnia detrimental to proactive service performance and customer-directed helping? Mediation of employee resilience and moderation of job crafting

WM Hur, Y Shin, J ho Chung - Journal of Retailing and …, 2024 - inha.elsevierpure.com
Despite the increasing severity of stressors in the service sector, little research has explored
the impact of insomnia among frontline service employees (FSEs) on their service behavior …

Is insomnia detrimental to proactive service performance and customer-directed helping? Mediation of employee resilience and moderation of job crafting

WM Hur, Y Shin, J Chung - Journal of Retailing and …, 2024 - econpapers.repec.org
Despite the increasing severity of stressors in the service sector, little research has explored
the impact of insomnia among frontline service employees (FSEs) on their service behavior …

Is insomnia detrimental to proactive service performance and customer-directed helping? Mediation of employee resilience and moderation of job crafting

WM Hur, Y Shin, J Chung - Journal of Retailing and Consumer …, 2024 - ideas.repec.org
Despite the increasing severity of stressors in the service sector, little research has explored
the impact of insomnia among frontline service employees (FSEs) on their service behavior …