Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

VN Lu, J Wirtz, WH Kunz, S Paluch, T Gruber… - Journal of Service …, 2020 - emerald.com
Purpose Robots are predicted to have a profound impact on the service sector. The
emergence of robots has attracted increasing interest from business scholars and …
被引用次数：445 相关文章

Service robots, customers and service employees: What can we learn from the academic literature and where are the gaps?

VN Lu, J Wirtz, WH Kunz, S Paluch… - Journal of Service …, 2020 - psycnet.apa.org
Purpose: Robots are predicted to have a profound impact on the service sector. The
emergence of robots has attracted increasing interest from business scholars and …
[PDF] academia.edu

[PDF][PDF] Service Robots, Customers, and Service Employees: What Can We Learn from the Academic Literature and Where are the Gaps?

VN Lu, J Wirtz, W Kunz, S Paluch, T Gruber, A Martins… - 2020 - academia.edu
Purpose–Robots are predicted to have a profound impact on the service sector. The
emergence of robots has attracted increasing interest from business scholars and …
[PDF] nus.edu.sg

[PDF][PDF] Service Robots, Customers, and Service Employees: What Can We Learn from the Academic Literature and Where are the Gaps?

VN Lu, J Wirtz, W Kunz, S Paluch, T Gruber, A Martins… - 2020 - bizfaculty.nus.edu.sg
Purpose–Robots are predicted to have a profound impact on the service sector. The
emergence of robots has attracted increasing interest from business scholars and …
[PDF] lboro.ac.uk

[PDF][PDF] Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

VN Lu, J Wirtz, W Kunz, S Paluch, T Gruber, A Martins… - repository.lboro.ac.uk
Purpose–Robots are predicted to have a profound impact on the service sector. The
emergence of robots has attracted increasing interest from business scholars and …

Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

VN Lu, J Wirtz, WH Kunz, S Paluch, T Gruber… - Journal of Service …, 2020 - emerald.com
Purpose Robots are predicted to have a profound impact on the service sector. The
emergence of robots has attracted increasing interest from business scholars and …

Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

LV Nhat, J Wirtz, WH Kunz, S Paluch, T Gruber… - 2020 - onwork.edu.au
Purpose Robots are predicted to have a profound impact on the service sector. The
emergence of robots has attracted increasing interest from business scholars and …

Service Robots, Customers, and Service Employees: What Can We Learn from the Academic Literature and Where are the Gaps?

V Lu, J Wirtz, WH Kunz, S Paluch, T Gruber… - Lu, Vinh Nhat, Jochen …, 2020 - papers.ssrn.com
1 Service Robots, Customers, and Service Employees: What Can We Learn from the Academic
Literature and Where are the Gaps? Vinh Page 1 1 Service Robots, Customers, and Service …
[PDF] archive.org

[PDF][PDF] Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

VN Lu, J Wirtz, WH Kunz, S Paluch, T Gruber… - Practice, 2020 - scholar.archive.org
Purpose–Robots are predicted to have a profound impact on the service sector. The
emergence of robots has attracted increasing interest from business scholars and …
[PDF] semanticscholar.org

[PDF][PDF] Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

VN Lu, J Wirtz, WH Kunz, S Paluch, T Gruber… - …, 2020 - pdfs.semanticscholar.org
Purpose–Robots are predicted to have a profound impact on the service sector. The
emergence of robots has attracted increasing interest from business scholars and …