Service quality models in banking: a review

J Sangeetha, S Mahalingam - … Journal of Islamic and Middle Eastern …, 2011 - emerald.com
Purpose–The purpose of this paper is to appraise various service quality models and
identify issues for future research based on the analysis of literature. Design/methodology …
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Service quality models in banking: a review

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Service quality models in banking: a review

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Service quality models in banking: a review

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[引用][C] Service quality models in banking: a review

J Sangeetha, S Mahalingam - … of Islamic and …, 2011 - Emerald Group Publishing, Limited