… Through reasonably handling with these data, the service statuses of … method of bridge
systems is presented based on vine copula model considering the nonlinear correlation of failure …

… Incident method and content analysis to categorize service failure incidents, service
recovery … This study also mentioned the justice perception and service failure severity related …

… content analysis method and utilize content analysis method to … service failure event of
sub-categories, a 6 items of failure … , post surgical care of the 4 failure items appeared to have the …

… analysis as research method. Finally, we get 210 valid qustionnaires by internet. … service
failure is not severe. But passengers should be compensated for the losses when service failure …

… , the occurrences of online service failures have increased significantly. Thus, it is greatly
important for service providers to carefully manage service failures and provide recovery …

… customer satisfaction in service industry which is prone to service failure and maintain or even
… The sampling method in this study is convenience sampling. Data was collected by using …

… Once the service failure occurs, some necessary actions are required to recover the …
role-playing” method to discuss its magnified or mitigated impact on the service failure and recovery. …

… VN services even when the SN resources experience failures… of failures within the SN:
handling link failures and handling … into the small SN, our method reduces the average resource …