… We adopted bibliometric methodology which proposes that the structure of a field could be
… customers show negative emotional reactions to service failures, including anger and hate. …

… Service failure is inevitable, and an efficient service recovery … SRP is defined as the act of
handling customer complaints to … collected using a single-source method, we employed a VIF …

… interaction by programmatic Web method calls. The major … service fails, since we need
to invoke anther backup Web … services need to invoke other Web services for handling user …

… Service failures and recovery has been an important issue … methodology contributes and
advances the field of service … of satisfaction with complaint handling in services. Journal of …

… buffer overflow failures may crash servers in our system and therefore disrupt the services.
In … respectively so that our game system can support services smoothly and correctly without …

… service failure on an array of justice dimensions, which, in turn, would affect customer satisfaction
with service … the freedom to select from alternative recovery offers after a service failure. …

… complicated strategies to handle the service interruptions caused … Second, unlike the
cluster-based replication method that … Third, performing real time service failure recovery is …

… to explore the service process of travel agencies, find out any possible service failure causes,
… From the perspective of the handling mode of travel disputes, the analysis of the service …

… charging method mostly adopts a single and low-cost method. … Construct a smart parking
service system based on the … for service failures in order to become a service platform that …