[引用][C] 連鎖手搖飲料店服務品質改善之行動研究

何明信

[PDF][PDF] 阁EasyChair Preprint

EH Budiyanto, ROS Gurning, T Pitana - 2019 - easychair.org
… Plans (BCP) that can handle every potential accident in a … with a value of 0.45; engine failure
on ships with a value of 0.45; … method, BestWorst Method (BWM), which is one method that …

人格特質在網路消費者抱怨行為及服務補救期望上所扮演之角色

張巧真 - 2007 - ir.lib.nycu.edu.tw
… background of service failures and e-service failures. Reviews … , service recovery expectation
is defined as “the method by … , including the service problem and handling of events …

分散系統管理機制應用於企業Web Services 環境之研究

吳瑞祥 - 2006 - ir.lib.nycu.edu.tw
… In the flow, the Web service will invoke the transfer method of Bank service and declare …
handling does not only show the error but also provides message flow as well as failure service

FMEA 與公理設計關聯之研究

黃耀琨 - 2007 - irlib.isu.edu.tw
… The method of axiomatic design starts from the user demand … In order to handle the prevention
of risks efficiency, the … , occurrence and detection of the failure modes.In Information axiom…

應用於ATCA 接取設備之電信等級IGMP 代理伺服器

徐彬海, 蘇朝琴, 廖維國 - 2007 - ir.lib.nycu.edu.tw
… the system or element can provide service without failure. It is … to handle a new service.
In this case, the VLAN for the new … a method using port trunking or aggregation method to …

解釋類型與補救速度對不同性別顧客滿意度與再購意願之影響

何艾芸, 張家齊 - 2007 - ir.lib.nycu.edu.tw
… to provide satisfying service recoveries to customers after service failures. The effect of …
H2b: If the attendants give a delayed recovery after a service failure, then repurchase intention …

[PDF][PDF] 大學圖書館使用者抱怨態度與行為

蘇小鳳 - 圖書資訊學刊, 2012 - jlis.lis.ntu.edu.tw
… not complain, and had no prior experience in service failure. An ultimate analysis was
made to contrast the user’s perception towards complaint handling of the library and of for-profit …

實現SIP 高可用性網路之快速錯誤偵測與復原機制

吳偉銘, 王國禎 - 2006 - ir.lib.nycu.edu.tw
… In the test of failover time, we induced a service failure by power down the active SIP …
In this thesis, the OpenAIS was used as a high availability middleware to handle the failure

探討品牌權益與服務失敗歸因之交互作用對於顧客滿意度之影響

施慧妤, 張家齊 - 2007 - ir.lib.nycu.edu.tw
… a service failure will be stronger for high-equity brand than for low-equity brand. The hypotheses
are tested with a scenario methodology … the investigation into service failure attributions, …