Determinants and consequences of trust in AI-based customer service chatbots: 基于人工智能的客户服务聊天机器人信任的决定因素和后果

AV Prakash, A Joshi, S Nim, S Das - The Service Industries Journal, 2023 - Taylor & Francis
… healthcare, tourism, and retail) have witnessed low adoption … , and still, others, opted for
mixed-method analysis (a blend of … on chatbots revealed that the social presence of chatbots …
被引用次数：14 相关文章 所有 4 个版本
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[PDF][PDF] 去粵港澳大灣區職業發展: 香港科學, 科技, 工程及數學專業大學生的意願及影響因素

W Zhihong, LCK John, Z Zhenzhou - cepu.gov.hk
… cities of the GBA, a mixed-method study consisting of in-… reveal that STEM undergraduates
had the highest intention to work in Shenzhen (M = 4.36; SD = 1.50). In contrast, their intention …
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