摘要根据行业报告， 基于人工智能的聊天机器人可以改变在线客户服务。 尽管企业越来越多地
实施聊天机器人来自动化客户服务， 但消费者信任和接受度的缺乏继续引起担忧 …

This paper summarized the factors that influence consumers' trust in AI chatbots and divided
it into chatbot-related factors (expertise, anthropomorphism, responsiveness, and ease of …

Chatbots are predicted to play a key role in customer service. Users' trust in such chatbots is
critical for their uptake. However, there is a lack of knowledge concerning users' trust in …

Based on recent advances in Artificial Intelligence (AI), chatbots are now increasingly
offered as an alternative source of customer service. For their uptake user trust in critical …

AI chatbots have been widely used in e-commerce, which can improve service efficiency
and reduce labor cost markedly. However, consumers' evaluation of intelligent customer …

Recently, there has been an increased interest in chatbots. Chatbots are software systems
which interact with humans through natural language. This technology is utilised and …

Chatbots are predicted to play a key role in customer service based on recent advances in
the area of Artificial Intelligence (AI). However, a lack of user trust impedes the widespread …

Purpose Artificial intelligence chatbots are shifting the nature of online services by
revolutionizing the interactions of service providers with consumers. Thus, this study aims to …

Artificial Intelligence (AI)-based automated chatbots are seen as an interactive and scalable
way to personalize healthcare-related communication with the information seekers. These …

An awareness about the antecedents and behavioural outcomes of trust in chatbots can
enable service providers to design suitable marketing strategies. An online questionnaire …