… Convergent validity (ie, the degree of association between measures of a … analysis in the
present study, it appears that these items correspond to multiple service quality dimensions…

… dimensions of the service encounter. The center box also … does not show the conceptual
links between box 2 and box 1 … of perception or evaluation of service quality (75 articles, 11.5…

… core businesses and ensuring service quality. However, due to … above, the evaluation,
consisting as it does of six dimensions … the paradox, the subtle relationship between policy-making/…

… The writing of this paper mainly adopts customer relationship management related … the
five-dimensional theory of service quality and the SERVQUAL model. The situation of relationship …

… The relationships between the six-dimensional construct and … used to test the dependency
relations among multivariate … consumers will not accept low service quality and a higher price …

… Specifically, we examined the mediating effect of trusting beliefs in the relationship between
the antecedents of TR (ie PU, EU, SP, PT, and PR) and critical outcome variables (ie CI and …

… effect on their performance, customer service quality, customer, satisfaction, loyalty, and …
more relations between two various clusters than within a single cluster). Further analysis could …

… examined the differences in each motivation factor among … , suggesting significant relationships
between travel motivations … the communication opportunities dimension among potential …

… Our analysis suggests that the concept of human development potentials has two dimensions…
by results from the empirical examination of the relationships between demands for carbon …

… how retailers test the accuracy of models, which adds an interesting dimension to the issue
… Intuitively, one might expect a linear relationship between branch share and market share, …