… ESD events caused by automated handling, and the CDM to … IEC 61000-4-2 standard for
each method is given in Table 1. It is … official level for each method) until the point of failure. …

… take the complaint and the complaint handling process. If … If we can understand the cause of
a service failure and the … that effective SR can correct service failure and has a positive effect …

… Marketing or service managers have put attention and resources to handle service failure
such as offering complaint hotlines or having customer service department to handle customer …

… methodology on issues of Technical Quality and Functional Quality in connection with the
“Core Service Failure.” By … Also, by effecting service quality in the process of handling customer …

… to moderate consumers' responses to service failures and service recovery outcomes. Consistent
… the study methodology employed to test the research propositions. Methodology Study …

… In this research’s result, we use the experimental method to … service recovery. We expected
the result of this research; the loyal customers will feel less disappointment in service failure …

… Thus, service failure is a pivotal element to maintain customers. However, as service failure
… MANOVA was the main methodology used to analyze the main effects and interaction effects …

… Failure to satisfy customer requirements implies operational … The traditional method of
handling customer requirement for … Employee training is a frequently used method for promoting …

… 249 service failure and service recovery incidents in tourism industry using critical incident
technique method … recovery, quickly handle process, and friendly interaction to customers. …