We conduct a systematic exploratory investigation of the effects of firms' existing service productivity on the success of their new service innovations. Although previous research …
L Lin - The Service Industries Journal, 2013 - Taylor & Francis
This study empirically examines the impact of service innovation on performance in developing countries such as China. We construct a more integrative model linking service …
Purpose–Literature is relatively sparse on describing how companies should align their determinants for service innovations with their different types of service strategies. This study …
N Dörner, O Gassmann, H Gebauer - Journal of Business Strategy, 2011 - emerald.com
Purpose–This article discusses the common factors and hindrances of service innovation. Our purpose is to add a managerial perspective on service innovation. Design/methodology …
C Jaw, JY Lo, YH Lin - Technovation, 2010 - Elsevier
This study aims to understand how service characteristics, market orientation, and efforts in innovation together drive new service development (NSD) performance. Both qualitative and …
The research examines service delivery innovation architecture and its role in achieving sustainable competitive advantage of firms. The study develops and empirically examines …
TH Aas, PE Pedersen - The Service Industries Journal, 2011 - Taylor & Francis
This article empirically investigates if firms focusing on service innovation perform better financially than firms not focusing on service innovation. Analysis of the financial …
Despite the growing body of literature concentrating on service innovation, empirical research focusing on measuring its impact, mainly at firm-level, remains scarce. Adopting …
TH Aas, PE Pedersen - International Journal of Innovation …, 2010 - World Scientific
Despite the importance of service innovation, its effects have been given relatively little explicit attention in the extant literature. Instead, researchers often implicitly assume that firm …