服务创新和服务生产力是企业获得竞争优势的关键因素。 尽管以前的研究已经推进了对每个
主题的理解， 但很少有人试图弥合这两个研究流之间的差距。 为了解释企业如何将高服务 …

We conduct a systematic exploratory investigation of the effects of firms' existing service
productivity on the success of their new service innovations. Although previous research …

This study empirically examines the impact of service innovation on performance in
developing countries such as China. We construct a more integrative model linking service …

Purpose–Literature is relatively sparse on describing how companies should align their
determinants for service innovations with their different types of service strategies. This study …

Purpose–This article discusses the common factors and hindrances of service innovation.
Our purpose is to add a managerial perspective on service innovation. Design/methodology …

This study aims to understand how service characteristics, market orientation, and efforts in
innovation together drive new service development (NSD) performance. Both qualitative and …

The research examines service delivery innovation architecture and its role in achieving
sustainable competitive advantage of firms. The study develops and empirically examines …

This article empirically investigates if firms focusing on service innovation perform better
financially than firms not focusing on service innovation. Analysis of the financial …

Despite the growing body of literature concentrating on service innovation, empirical
research focusing on measuring its impact, mainly at firm-level, remains scarce. Adopting …

Despite the importance of service innovation, its effects have been given relatively little
explicit attention in the extant literature. Instead, researchers often implicitly assume that firm …