[PDF][PDF] A FRAMEWORK FOR GOVERNMENTAL ORGANIZATIONS'BALANCED SCORECARD

JBK Dodor, RD Gupta, B Daniels - Journal of Finance and …, 2009 - researchgate.net
JBK Dodor, RD Gupta, B Daniels
Journal of Finance and Accountancy, 2009researchgate.net
The Balanced Scorecard (BSC) developed by Kaplan and Norton (1992) has become a very
popular and useful measurement and strategic tool because it incorporates both lag and
lead performance measures. However, the assumptions of the BSC, as developed by
Kaplan and Norton (1992), are essentially based on profit organizations (PO). This paper
used the original BSC theoretical framework to respond to a call of the Governmental
Accounting Standard Board (GASB) to develop relevant and effective performance …
Abstract
The Balanced Scorecard (BSC) developed by Kaplan and Norton (1992) has become a very popular and useful measurement and strategic tool because it incorporates both lag and lead performance measures. However, the assumptions of the BSC, as developed by Kaplan and Norton (1992), are essentially based on profit organizations (PO). This paper used the original BSC theoretical framework to respond to a call of the Governmental Accounting Standard Board (GASB) to develop relevant and effective performance measures for Governmental Organization (GO). The authors suggested a Governmental Organizations BSC (GO-BSC), which has the following components: 1-financial condition; 2-Service Efforts Accomplishments and constituents’ satisfaction; 3-internal operating efficiency and effectiveness-and 4-innovation, learning and growth.
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