Analysis of Gronroos Service Quality Dimensions for Pospay Service and Mail Delivery on Customer Satisfaction (Study in Indonesia).
N Hayati, AS Mahmudah - International Journal of Business …, 2016 - search.ebscohost.com
This study aimed to determine the effect partially between technical and functional quality
variables on consumer satisfaction in PT Pos Indonesia Bandung. Data collection
techniques to perform spreader questionnaires to a number of consumers who are in the
research sample to respondents Pospay and to the respondent Mail Delivery. The sampling
technique used in this research was accidental sampling, then the data is processed by
multiple regression analysis. Mail delivery research results are based on partial test showed …
variables on consumer satisfaction in PT Pos Indonesia Bandung. Data collection
techniques to perform spreader questionnaires to a number of consumers who are in the
research sample to respondents Pospay and to the respondent Mail Delivery. The sampling
technique used in this research was accidental sampling, then the data is processed by
multiple regression analysis. Mail delivery research results are based on partial test showed …
[PDF][PDF] Analysis of Gronroos Service Quality Dimensions for Pospay Service and Mail Delivery on Customer Satisfaction (Study in Indonesia)
NHAS Mahmudah - ijbmer.com
This study aimed to determine the effect partially between technical and functional quality
variables on consumer satisfaction in PT Pos Indonesia Bandung. Data collection
techniques to perform spreader questionnaires to a number of consumers who are in the
research sample to respondents Pospay and to the respondent Mail Delivery. The sampling
technique used in this research was accidental sampling, then the data is processed by
multiple regression analysis. Mail delivery research results are based on partial test showed …
variables on consumer satisfaction in PT Pos Indonesia Bandung. Data collection
techniques to perform spreader questionnaires to a number of consumers who are in the
research sample to respondents Pospay and to the respondent Mail Delivery. The sampling
technique used in this research was accidental sampling, then the data is processed by
multiple regression analysis. Mail delivery research results are based on partial test showed …
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