Bringing the Enterprise System to the Front Line: Intertwining Computerised and Conventional Communication with BT Europe
A Westelius, P Valiente - Unwired business: Cases in mobile …, 2006 - igi-global.com
This paper draws on the need to understand how mobile technology is implemented and
used at the organisational level. IT is a general-purpose technology and its use involves a
high degree of uncertainty. Therefore, managers have trouble in identifying the real scope,
the functionality, and the impact of new mobile applications. However, these three types of
uncertainties need to be handled in change management projects where new information
technology is involved. Gradual uncertainty reduction at these three different levels—that is …
used at the organisational level. IT is a general-purpose technology and its use involves a
high degree of uncertainty. Therefore, managers have trouble in identifying the real scope,
the functionality, and the impact of new mobile applications. However, these three types of
uncertainties need to be handled in change management projects where new information
technology is involved. Gradual uncertainty reduction at these three different levels—that is …
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