This article focuses on constructing a generic e-service model in public sector. An approach
is based on Reference model for Service Oriented Architecture and Continuous
Improvement Process. The proposed model was tested on the e-service of vehicle
registration and could be used building public eservices in one-stop e-government. Another
application of e-service model could be in evaluation of maturity and complexity of e-service
and for comparison of particular e-services. The model could be helpful for the authorities to …